Please check the table below for shipping within Canada and the United States, with the exclusion of Alaska and Hawaii. Sorry, we are unable to ship to P.O. Boxes. Thank you for your understanding.

Kuo Cosmetics offers FREE STANDARD SHIPPING for ALL orders over $100 within Canada, with a flat rate of $5 standard shipping otherwise. We offer a flat rate of $10 standard shipping for all orders made from the United States. Please see the tables below for a complete listing of our shipping services. For international shipping options, please contact us directly. Please note that business days refer to Monday - Friday, excluding any national holidays within Canada.

Delivery Address
It is the buyer's responsibility to ensure that the address and zip/postal code entered during checkout are correct. Further delivery costs will be incurred if the address supplied is incorrect and the delivery cannot be completed. Items returned to us as "un-deliverable" by our couriers will not be re-dispatched until extra postage costs have been paid for in full. It is the buyer’s responsibility to provide an address suitable for delivery where the item can be checked and signed for. A signature given at the address supplied by the buyer will be taken as proof of delivery. You should ensure that the item can be successfully delivered and signed for at the address you have supplied.

Taxes & Duties
We are required by law to report the value of all items when shipping internationally (i.e. to the United States). Products imported for personal use under certain monetary amounts are often exempt from taxes or duties charged by the Customs department of many countries. If uncertain, please contact your country’s customs organization as Kuo Cosmetics is not liable for any tax or duty charged upon you for importing products.

Dangerous Goods
Products that are in aerosol cans are highly likely to be classified as potentially dangerous goods by United States Customs when loaded onto an aircraft. To avoid possible confiscation of goods, we will only ship aerosol canned goods internationally by ground. We apologize for any inconvenience this may cause.

Returns Policy
We are extremely strict in our quality inspections when receiving products from our suppliers and strongly support the products we sell. We are confident that you will enjoy the products you purchase.

Prior to purchasing online, we encourage you to read the information listed under every product to help you with making the best choice for your skin. If you have any questions please contact us through our online form and we will be more than happy to assist you.

In the unlikely event that you find your order contains faulty products or breakages, please contact us toll-free by phone at 1-877-683-4180 or by e-mail (billing@kuocosmetics.com) within 15 days of receiving your order to obtain an authorization number for a refund/exchange. Please note that the customer is responsible for all return shipping costs. Please keep your receipt for all refunds/exchanges. Due to the nature of cosmetic and skincare products, we are unable to provide you with a refund/exchange if the product has been opened or used.

After we receive the unused products, all authorized refunds will be issued through your original payment method. Please note that shipping and handling costs cannot be refunded.